Asheville Regional Airport

AVL Passenger Survey

Thanks for taking a moment to tell us about your experience at Asheville Regional Airport.

We're going to ask you a few questions about your airline, the airport, and some general preferences. This survey should take no more than 10-15 minutes of your time, and your personal information will not be shared.

After you've completed the survey, you'll be entered into a drawing to win an AVL prize pack! Drawings will be conducted at the beginning of each month.

Tell us about your experience at AVL:
Who impacted your experience (employee name and company)?:
Which airline did you fly?:	AirTran American Continental Delta United US Airways
Please rate your experience with that airline:	Excellent Good Average Fair Poor
What city was your final destination?:
How did you book your ticket?:	Through www.flyavl.com The airline's website Over the phone Expedia Orbitz Travelocity At the ticket counter Travel agent Other If other, please specify
If you rented a car at AVL, which company did you use?:	Avis Budget Enterprise Hertz National/Alamo U-Save (off-site) N/A
Please rate your experience with that rental car company:	Excellent Good Average Fair Poor N/A
Please rate your experience with Guest Services:	Excellent Good Average Fair Poor N/A
What did Guest Services assist you with? (Check all that apply):	Ground Transportation (Taxi, shuttle, limo) Area Information (Directions, maps, brochures) Airport Information Luggage Assistance Business Services (Copying, faxing, printing, scanning) Postal Services (Stamps/postage, shipping) Other If other, please specify
Please rate the selection of food and beverage available at AVL:	Excellent Good Average Fair Poor N/A
Please rate the quality of the food you purchased:	Excellent Good Average Fair Poor N/A
Rate the level of service you received from food vendor(s):	Excellent Good Average Fair Poor N/A
Please rate your experience with the CNN television sets:	Excellent Good Average Fair Poor N/A
Please rate the free WiFi (wireless internet) at AVL:	Excellent Good Average Fair Poor N/A
Please rate the signage (indoor and outdoor) at AVL:	Excellent Good Average Fair Poor N/A
Please rate your experience with parking at AVL:	Excellent Good Average Fair Poor N/A
Please rate the overall cleanliness of the airport:	Excellent Good Average Fair Poor N/A
Please rate the restrooms at AVL:	Excellent Good Average Fair Poor N/A
Please rate your experience with the TSA screening process:	Excellent Good Average Fair Poor N/A
Did you visit the Art Gallery?:	Yes - I loved it! Yes - It was okay Yes - But I didn't care for it No - I didn't see it No - I didn't have time No - I wasn't interested No - It was closed Other If other, please specify
Why did you choose AVL:	Convenience Price Other If other, please specify
When not using AVL, which airport do you use most frequently?:	Greenville (GSP) Charlotte (CLT) Knoxville (TYS) Tri-Cities (TRI) Atlanta (ATL) Other If other, please specify
How many times do you fly each year for business purposes?:	I don't fly for business 1-2 3-5 6-10 More than 10
How many times do you fly each year for leisure/non-business?:	I don't fly for leisure 1-2 3-5 6-10 More than 10
What services would you use if available at AVL? (Check up to 3):	Currency exchange Skycap Valet parking Parking lot shuttle Shoe shine More food choices Other If other, please specify
Is there anything else you'd like to share with us about AVL?:
Which radio stations do you listen to? (Check up to 3):	I am not familiar with Asheville area radio stations Internet Radio Satellite Radio 88.3 - WNCW 88.7 - Classical/Public Radio 96.5 - Mix 99.9 - Kiss Country 104.3 - Star - Adult Contemporary 104.9 - Rock 105.9 - The Mountain - Rock AM 1310 - ESPN AM 1470 - WHKP Hendersonville Other If other, please specify
Which TV networks do you prefer? (Check up to 3):	ABC CBS NBC CNN ESPN FOX HGTV Lifetime Weather Channel Other If other, please specify
What print media do you prefer? (Check up to 3):	I am not familiar with Asheville area print media Asheville Citizen-Times Bold Life Business North Carolina Magazine Carolina Home Magazine Hendersonville Times News Mountain Xpress Smoky Mountain News Sophie Magazine Southern Living Magazine The Laurel of Asheville The Mountaineer Tryon Daily Bulletin WNC Magazine Other If other, please specify
Which social networking sites do you use? (Check all that apply):	Facebook Flickr LinkedIn MySpace Twitter YouTube I don't use social networking sites Other If other, please specify
Your Name:
Address:
Address Line 2:
City:
State:
Country:	United States Canada Other If other, please specify
Age:	Under 18 18-25 26-35 36-45 46-55 56-65 66+
Gender:	Male Female
What is your annual household income?:	Less than $35k $35 - 50k $50 - 74k $75 - 99k $100 - 149k $150 - 199k $200 - 300k More than $300k Prefer not to answer
E-mail address:
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Would you like us to contact you about your experience?:	Yes No